SHIPPING POLICY

Shipping Cost 

• Standard Delivery: $20 

• Enjoy free shipping on all orders over USD$150 within Australia! 

Please note our shipping costs may change from time to time depending on special promotions at the time. 

Delivery  
We’re delighted to ship your order anywhere in Australia! Please note that delivery times might be affected by weather conditions, or industry delays. To ensure a smooth delivery, please provide all your relevant details including your address, email address and a phone number. Sorry we cannot accept P.O Boxes! 

Please keep in mind that delivery times are just estimates based on the Australia Post network and may vary depending on whether you’re in a regional or metropolitan area. 

Tracking Your Order 
Once we process your order and verify payment, your items will be on their way from our warehouse within 2 to 3 working days. You’ll receive an email with your shipping confirmation and tracking number as soon as your order is dispatched. 

If you don’t receive a confirmation email or tracking number, don’t worry! Just reach out to us at customersupport@cristinare.com, and we’ll be happy to help. 

Sometimes there might be a slight delay in tracking updates due to our third-party carrier, especially during busy periods, but rest assured, your order is on its way! 

Thank you for your patience, and please know that our Customer Support Team is here to assist you with any questions or concerns you may have. You can contact us anytime from 9am – 5pm Monday to Friday EST. 

Missed Deliveries or Re-Deliveries 
If no one is available to receive your delivery and there are no specific instructions left, our carrier might leave you a card or contact you via email or phone to let you know your parcel is at the local depot. Please reach out to them directly to arrange a convenient time for collection or reschedule your delivery. 

Incorrect Delivery Details 
To avoid any delivery hiccups, please double-check your address details at checkout. If a delivery attempt fails due to incorrect or incomplete information, your order will be sent back to us, and we’ll need to charge a small additional shipping fee to resend it. Make sure to include all details, like your unit or apartment number, and don’t forget to add a phone number and email address to keep things moving smoothly! 

Packaging 
We take special care to ensure your Cristina Re items are beautifully packaged and arrive safely. Each item is lovingly wrapped in its own luxury keepsake gift box, designed to be cherished for years to come. Our fulfillment team uses environmentally friendly packaging materials to protect your order and the planet, including eco friendly biodegradable beads made from corn starch. 

Contact Us 
If you have any questions about shipping or special requests, we’d love to hear from you! Feel free to reach out to us at customersupport@cristinare.com. 

By placing an order with Cristina Re, you’re agreeing to our shipping terms and conditions. Thank you for choosing us and we hope you will enjoy your purchase!